Careers

Job Title – Part-Time Receptionist
Location – North Bristol Private Hospital, 150 Aztec West, Bristol, BS32 4UB
Contract – Part-time, permanent, subject to satisfactory pre-employment checks and probationary review
Hours – 2 days per week, 8:30am – 5:00pm, including a 30-minute unpaid lunch break
Working Pattern – Non-fixed days, typically Wednesday and Thursday, with reasonable flexibility required to support service needs
Pay – £12.71 per hour, reviewed in line with statutory National Minimum Wage/National Living Wage requirements and organisational pay review arrangements
Reports to – Practice Manager / Hospital Director

Vacancy overview: This part-time role supports a safe, welcoming and well-governed reception environment for patients, visitors, contractors and colleagues.

About Us

North Bristol Private Hospital is a CQC-regulated independent hospital, committed to providing safe, effective, and patient-centred care. We are proud of our welcoming environment and the professionalism of our team, ensuring that every patient and visitor receives the highest standard of service.

Role Summary

We are seeking a professional, organised and patient-focused Part-Time Receptionist to join our team. This role is central to the smooth running of the hospital and combines front-of-house reception duties with administrative and operational support. The successful candidate will communicate clearly and respectfully, maintain accurate records, protect confidential information, and support a safe, welcoming and well-governed environment for patients, visitors, contractors and colleagues.

Additional hours may be offered from time to time, for example to cover annual leave or service needs within the hospital administration team. Any additional hours will be agreed in advance wherever practicable. Following appropriate training and supervision, the post holder may also have the opportunity to support wider administrative functions, including private consultation appointments and surgical procedure booking administration.

Daily Duties

On designated reception days, the post holder will be responsible for the duties set out below.

Front of House and Patient Experience

• Providing a professional, welcoming and confidential front-of-house reception service to patients, visitors, contractors and colleagues.
• Maintaining a calm, respectful and patient-centred approach, including when supporting people who may be anxious, upset or require additional assistance.
• Supporting patient and visitor hospitality, including making beverages where appropriate and maintaining a clean, tidy and safe reception environment.
• Supporting appointment booking, rescheduling and communication with patients in person and via email/telephone when required, ensuring information is accurate and handled sensitively.

Communication and Administration

• Answering telephone enquiries, taking accurate messages, managing voicemails and directing calls appropriately.
• Monitoring and responding to relevant emails promptly, accurately and professionally.
• Preparing, printing, organising and filing patient and surgical documentation accurately and in line with hospital procedures.
• Processing payments, issuing receipts and maintaining accurate financial records in accordance with organisational procedures.
• Receiving, recording and distributing deliveries and supporting the ordering of food, refreshments and supplies.

Security, Safety and Compliance

• Opening and closing reception areas in accordance with local procedures.
• Managing visitor, patient and contractor sign-in/sign-out processes and supporting site security and accountability arrangements.
• Complying with confidentiality, information governance, data protection, safeguarding, infection prevention and control, and health and safety requirements.
• Escalating concerns promptly and appropriately, including matters relating to patient safety, safeguarding, confidentiality, complaints, incidents, security or infection prevention and control.
• Following training, acting as a Fire Warden and supporting emergency evacuation procedures in accordance with hospital policy.

Facilities and Operational Support

• Maintaining reception equipment and refreshment facilities, including basic coffee machine upkeep.
• Supporting chaperoning arrangements only where required, following appropriate training, in line with hospital policy and within the non-clinical scope of the receptionist role.
• Undertaking other reasonable duties consistent with the role, competence, training and service needs of a busy hospital environment.

Person Specification – Essential Criteria

Criteria – Relevant experience
Requirement – Previous experience in a receptionist, front-of-house, customer service or administrative role involving direct contact with members of the public, patients, visitors or clients.
How Assessed – Application / Interview

Criteria – Communication
Requirement – Clear, professional verbal and written communication skills, with the ability to handle telephone, email and face-to-face enquiries accurately, courteously and appropriately.
How Assessed – Application / Interview

Criteria – Patient and visitor focus
Requirement – Ability to provide a welcoming, respectful and confidential service to patients, visitors, contractors and colleagues, including people who may be anxious, upset or require additional support.
How Assessed – Interview

Criteria – Organisation and accuracy
Requirement – Strong organisational skills, attention to detail and ability to maintain accurate records, messages, appointment information, payment records and documentation.
How Assessed – Application / Interview

Criteria – Prioritisation and teamwork
Requirement – Ability to prioritise tasks, work independently within agreed procedures and contribute positively as part of a small hospital team.
How Assessed – Application / Interview

Criteria – IT skills
Requirement – Competent IT skills, including the ability to use Google Documents and Microsoft Office applications such as Word, Outlook and Excel, and to learn hospital administration or booking systems following training.
How Assessed – Application / Interview

Criteria – Confidentiality and information governance
Requirement – Ability to handle confidential and sensitive information with discretion and integrity, and willingness to follow data protection, confidentiality and information governance procedures.
How Assessed – Interview / References

Criteria – Healthcare compliance
Requirement – Willingness to complete statutory and mandatory training, including safeguarding, information governance, infection prevention, fire safety and health and safety, and to follow hospital policies and procedures.
How Assessed – Interview

Criteria – Escalation and safety awareness
Requirement – Ability to recognise when a matter should be escalated to a manager or clinical colleague, including concerns relating to patient safety, safeguarding, confidentiality, complaints or site security.
How Assessed – Interview

Criteria – Working pattern
Requirement – Able to commit to the advertised part-time working pattern and attend work consistently in line with contractual requirements, with reasonable flexibility where service needs require.
How Assessed – Application / Interview

Person Specification – Desirable Criteria

Criteria – Healthcare experience
Requirement – Previous experience in a healthcare, private hospital, GP practice, clinic or other CQC-regulated environment.
How Assessed – Application / Interview

Criteria – Patient-facing administration
Requirement- Experience supporting appointment coordination, patient booking, clinical administration or reception services in a healthcare setting.
How Assessed – Application / Interview

Criteria – Systems experience
Requirement – Experience using patient booking, practice management, electronic patient record or hospital administration systems.
How Assessed – Application / Interview

Criteria – Payments and receipts
Requirement – Experience handling card payments, issuing receipts, recording transactions or supporting basic sales processing.
How Assessed – Application / Interview

Criteria – Information governance awareness
Requirement- Awareness of UK GDPR, confidentiality and information governance requirements in a healthcare or sensitive service environment.
How Assessed – Application / Interview

Criteria – Safeguarding and chaperone awareness
Requirement – Awareness of safeguarding escalation routes and professional boundaries when supporting patients, visitors or chaperoning arrangements.
How Assessed- Interview

Employee Benefits

As part of our team, you will benefit from:

• Hourly pay of £12.71 per hour, reviewed in line with statutory requirements and organisational pay review arrangements.
• Paid annual leave entitlement, calculated on a pro-rata basis in accordance with statutory requirements and the employment contract.
• Workplace pension arrangements through NEST, subject to auto-enrolment eligibility.
• Free on-site parking.
• Staff refreshments.
• Role-specific induction, supervision and ongoing professional development.
• Supportive working environment within a friendly, patient-focused team.

Induction, Training and Supervision

The successful candidate will receive a structured induction and appropriate role-specific training before undertaking applicable duties independently. Ongoing support, supervision and review will be provided so that the post holder can work safely, confidently and competently within the scope of the role.

Safeguarding Commitment

North Bristol Private Hospital is committed to safeguarding and promoting the welfare of patients, visitors and staff. Any offer of employment will be subject to satisfactory pre-employment checks. The appropriate level of DBS check will be determined in line with DBS eligibility guidance and the duties of the role. Safeguarding training and relevant escalation procedures will be covered during induction.

Equal Opportunities

North Bristol Private Hospital is an equal opportunities employer and is committed to fair, inclusive and objective recruitment and selection. We welcome applications from candidates who meet the requirements of the role and value the diversity, skills and experience that people from different backgrounds bring to the workplace. Applicants will not be treated less favourably because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other irrelevant factor. Recruitment decisions will be based on merit, the requirements of the role and objective selection criteria. Applicants who require reasonable adjustments for any part of the recruitment process are encouraged to let us know so that we can consider and, where reasonable, put appropriate support in place. We will also consider reasonable adjustments to enable successful candidates to undertake the role. Equality monitoring information, where requested, will be held separately from the selection process and will not be used to make recruitment decisions.

Pre-Employment Checks

Any offer of employment will be conditional on satisfactory pre-employment checks, which may include confirmation of identity, right to work in the UK, employment references, relevant DBS screening where eligible, and completion of required onboarding requirements. Right-to-work checks will be carried out fairly and consistently for all successful applicants before employment starts.

How to Apply

Applicants should submit a CV and a short covering statement explaining how they meet the essential criteria for the role. Applications will be shortlisted against the published criteria to support a fair and consistent recruitment process.

Shortlisted candidates may be invited to attend an interview and complete a short practical exercise relevant to the role.

Closing date: 31.07.2026
Applications to: [email protected]

Please note that the vacancy may close earlier than the stated closing date if sufficient suitable applications are received. We therefore encourage early applications. North Bristol Private Hospital reserves the right not to appoint if no suitable candidate is identified.

Location: North Bristol Private Hospital, Bristol
Reports to: Theatre Manager  and Hospital Director
Hours: Bank (as required)
Salary: £13.38ph plus 12.07% annual leave allowance = £15.00ph

About Us

North Bristol Private Hospital is a purpose-built facility providing world-class surgical and patient care in Bristol, designed to meet the unique needs of each individual patient. The hospital specialises in high-quality surgical treatments, predominantly cosmetic surgery, delivered in a safe, patient-centred environment. Our facilities include a fully equipped operating theatre, minor ops suite, outpatient department, and inpatient ward with three overnight beds, ensuring personalised care for every patient.

Main Purpose of the Job

To provide safe and effective support to the theatre team, ensuring high-quality patient care, adherence to infection prevention standards, and compliance with all hospital policies, including safeguarding and CQC regulations.

Main Duties

• Assist with patient admission to the ward and theatre, ensuring dignity, respect, and compassion at all times.
• Support infection prevention measures, including cleaning of theatre during and between cases.
• Remove and replace waste bags, ensuring safe disposal of clinical waste in line with infection control policy.
• Replenish and maintain hand hygiene dispensers at all times.
• Ensure all requested items are added to the display board as directed by scrub staff.
• Assist with instrument checks and ensure traceability labels are affixed to patient notes.
• Participate in the WHO Surgical Safety Checklist and raise concerns where necessary.
• Fetch and deliver items required by the theatre team in a timely manner.
• Document theatre activity in the required registers and notes accurately.
• Promote and protect patient privacy, dignity, and safety.
• Maintain excellent communication with the multidisciplinary team.
• Ensure theatre etiquette and professional conduct are maintained at all times.

Safeguarding Responsibilities

• Understand and follow the hospital’s Safeguarding Adults and Children Policy.
• Recognise the signs of abuse, neglect, or exploitation and take appropriate action.
• Escalate safeguarding concerns immediately to the Safeguarding Lead or Line Manager.
• Attend safeguarding training at the required level for the role and maintain up-to-date knowledge.
• Always act in the best interests of patients and service users, in line with the Care Act 2014, Children Act 1989/2004, and Working Together to Safeguard Children guidance.
• Maintain confidentiality but understand when it is appropriate to share information for safeguarding purposes.

Other Duties

• Practice maximum integrity and professionalism at all times.
• Report faulty equipment, damaged items, or potential hazards promptly.
• Maintain accurate records in line with hospital policy.
• Undertake other reasonable duties as required by the Line Manager.
• Attend appraisal, supervision, and regular training sessions, including mandatory updates.

Responsibilities

Healthcare workers must at all times adhere to:

• The hospital’s Code of Conduct.
• All relevant policies and procedures.
• The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
• Safeguarding requirements for adults and children.

Confidentiality & Data Protection

• Staff must protect the confidentiality of all patient and hospital information.
• Unauthorised disclosure of personal or patient information will be treated as a serious disciplinary matter and may result in dismissal.
• All staff must comply with the Data Protection Act 2018 and UK GDPR.

Health & Safety and Equality

• Ensure compliance with Health & Safety policies and report hazards promptly.
• Adhere to infection control policies and procedures.
• Promote a smoke-free working environment.
• Support equality, diversity, and inclusion, including responsibilities under the Equality Act 2010.

Note: The Company reserves the right to amend this job description to meet business needs. Any changes will be discussed and confirmed in writing.

About Us

North Bristol Private Hospital is a modern, CQC-regulated facility offering surgical excellence in Bristol. Founded in 2022, we are proud to attract leading consultant surgeons who deliver high-quality care in our state-of-the-art theatres. Our hospital provides a unique working environment: a supportive, patient-focused culture where staff are valued as individuals. With one operating theatre, one minor operations suite, and three inpatient beds, we are able to deliver truly personalised care.

Main Purpose of the Job

• To work as a Registered Nurse or Operating Department Practitioner (ODP) with scrub and surgical first assistant (SFA) competencies, providing safe, effective, and high-quality perioperative care.
• To support consultants across a range of surgical procedures, predominantly cosmetic surgery, ensuring excellent standards of patient safety and care at all times.
• To work collaboratively within the theatre team, supporting theatre preparation, stock management, and patient recovery.
• To maintain compliance with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, CQC fundamental standards, and hospital policies.

Key Duties and Responsibilities

• Assist in theatre as a Scrub Practitioner and Surgical First Assistant, ensuring compliance with the Association for Perioperative Practice (AfPP) Standards and national SFA guidance.
• Provide expert scrub support for consultants and contribute to safe intraoperative care.
• Support patients throughout the perioperative pathway, including pre-operative preparation, intraoperative monitoring, and recovery.
• Actively participate in the WHO Surgical Safety Checklist and escalate concerns where appropriate.
• Assist in stock management, ordering, and replenishment to ensure adequate theatre supplies.
• Accurately document care provided in patient records and theatre registers.
• Report and escalate incidents, near misses, or equipment faults in line with hospital governance procedures.
• Support audit, quality improvement, and infection prevention initiatives within the theatre environment.

Safeguarding Responsibilities

• Adhere to the hospital’s Safeguarding Adults and Children Policy.
• Recognise and act upon any safeguarding concerns in line with statutory guidance.
• Escalate safeguarding issues immediately to the Safeguarding Lead or Line Manager.
• Maintain up-to-date safeguarding training and knowledge in accordance with role requirements.
• Always act in the best interests of patients and service users, in line with the Care Act 2014, Children Act 1989/2004, and CQC safeguarding requirements.

Infection Prevention and Control

• Follow all hospital infection control policies and procedures.
• Undertake infection prevention audits and contribute to compliance with national and CQC guidance.
• Ensure effective cleaning and decontamination practices are followed in theatre and recovery areas.

Other Duties

• Maintain professional registration with the NMC or HCPC.
• Adhere to the hospital’s Code of Conduct and professional regulatory standards.
• Maintain accurate and timely patient records in line with hospital and statutory requirements.
• Report hazards, damaged equipment, or faulty appliances to the Theatre Manager or Registered Manager.
• Participate in mandatory training, annual appraisal, and continuing professional development.
  Undertake other reasonable duties as requested by the Theatre Manager.

Person Specification

Essential:

• Current registration with the NMC (RGN) or HCPC (ODP).
• Minimum 2 years’ scrub/SFA experience in cosmetic or related surgical practice.
• Strong knowledge of infection prevention and theatre safety standards.
• Ability to work effectively within a small, multidisciplinary team.
• Excellent communication, organisational, and problem-solving skills.

Desirable:

• Formal Surgical First Assistant qualification or AfPP-accredited course.
• Previous experience in private healthcare.
• Experience contributing to audits, quality improvement, or service development.

What We Offer

Job Type: Bank
Rate: £26.77ph plus 12.07% holiday allowance = £30.00ph.
Hours: Flexible, bank shifts
Parking: Free on-site parking

Note: This role specification may be subject to amendment in response to service needs. Any changes will be discussed with the post-holder and confirmed in writing.

Reports to: Theatre Manager
Location: North Bristol Private Hospital
Job Type: Bank
Wage: £26.77ph + 12.07% holiday allowance = £30.00ph

About Us

North Bristol Private Hospital is a CQC-regulated facility providing world-class surgical and patient care. Our purpose-built hospital features a fully equipped operating theatre, minor operations suite, outpatient facilities, and a three-bed inpatient ward. We pride ourselves on providing exceptional, patient-centred care in a supportive and professional environment.

Main Purpose of the Job

• To provide safe, effective, and high-quality care to patients throughout the anaesthetic and recovery phases of the perioperative journey.
• To work collaboratively with anaesthetists, surgeons, and the wider multidisciplinary team to ensure safe practice and optimal patient outcomes.
• To maintain compliance with CQC fundamental standards, hospital policies, and professional codes of conduct.

Key Duties and Responsibilities

Anaesthetic Duties

• Provide skilled assistance to the anaesthetist during the administration of anaesthesia.
• Prepare, check, and maintain anaesthetic equipment, drugs, and monitoring devices in line with hospital and national safety standards.
• Support patients throughout the anaesthetic process, offering reassurance and maintaining dignity.
• Monitor and record patients’ vital signs during induction, maintenance, and emergence from anaesthesia.

Recovery Duties

• Provide safe and effective post-anaesthetic care in the recovery area.
• Monitor patients’ airway, breathing, circulation, level of consciousness, pain, and wound sites.
• Recognise and respond to clinical emergencies, escalating concerns to senior staff or the anaesthetist immediately.
• Ensure patients are safely transferred and handed over to ward staff or discharged in line with policy.

General Responsibilities

• Participate in the WHO Surgical Safety Checklist and raise concerns where necessary.
• Maintain accurate, timely, and legible clinical documentation.
• Ensure stock of anaesthetic and recovery equipment is maintained, reporting shortages or faults promptly.
• Report incidents, near misses, or concerns in line with hospital governance procedures.
• Support infection prevention and control measures in anaesthetic and recovery areas.
• Participate in audits, training, and service improvement initiatives.

Safeguarding Responsibilities

• Adhere to the hospital’s Safeguarding Adults and Children Policy.
• Recognise and report safeguarding concerns in line with statutory and hospital guidance.
• Attend safeguarding training and maintain up-to-date knowledge.
• Act in the best interests of patients and service users in accordance with the Care Act 2014 and Children Act 1989/2004.

Infection Prevention and Control

• Follow all infection prevention and control policies.
• Ensure effective decontamination and cleaning of anaesthetic and recovery areas.
• Comply with CQC standards and national guidance relating to infection control.

Person Specification

Essential:

• Current NMC registration (RGN) or HCPC registration (ODP).
• Post-registration experience in anaesthetics and/or recovery.
• Knowledge of anaesthetic equipment, airway management, and recovery protocols.
• Ability to work effectively as part of a multidisciplinary team.
• Excellent communication and problem-solving skills.

Desirable:

• Experience in cosmetic or private healthcare settings.
• Immediate Life Support (ILS) or Advanced Life Support (ALS) certification.
• Evidence of ongoing professional development.

What We Offer

Job Type: Bank
Rate: Dependant on experience
Hours: Flexible, bank shifts
Parking: Free on-site parking

Note: This job description may be amended in line with service needs and CQC requirements. Any changes will be discussed and confirmed in writing.